OBC Case study (on board courier)

Introduction and Problem Description

A Polish company operating in the technology industry encountered an urgent need to deliver small transmitters from Wrocław to Doncaster in the United Kingdom. Due to the demanding nature of the shipment and the need for swift delivery, the company faced the challenge of ensuring efficient and reliable transportation.

Solution – Service Acceptance Procedure and Fulfillment Processes

Using the recent OBC service transport as an example, the delivery process unfolded as follows:

Urgent Transport Request: At 9:30, we received a request from the client for urgent transport of transmitters from Wrocław to Doncaster. Due to the urgency of the delivery and the need for timely arrival at the destination, we immediately initiated the transportation organization process.

Sending the Offer: Within 30 minutes of the request, our company prepared an offer detailing transportation specifics such as delivery time, route, and service cost. The offer was sent to the client at 10:00.

Courier Pickup of Shipment: Upon acceptance of the offer by the client, we took immediate action to arrange for shipment pickup. A courier was dispatched to the origin location in Wrocław at 11:30 to collect the transmitters.

Air Transport to London: Upon pickup, the shipment was swiftly transported to the airport, where the courier boarded a flight to Luton with the shipment. The size of the shipment (approximately 20×30 cm), akin to carry-on luggage, allowed for flexible and rapid flight preparation and security clearance.

Transfer and Continued Journey: Upon arrival in London, the courier informed the sender and then rented a vehicle to proceed to the final destination – Doncaster. In this case, road transport facilitated the fastest arrival at the shipment’s destination address.

Delivery to Destination: Thanks to careful route planning and swift movement, the shipment reached its destination in Doncaster at 23:45, meeting the client’s expectations for timely delivery.

The urgent transport execution process involves rapid responses, efficient route planning, and effective utilization of various transportation means, enabling swift delivery to distant locations worldwide in a relatively short time.

Effects – Summary of Delivery Process, OBC Service Benefits

Our OBC service ensured rapid delivery of transmitters from Wrocław to Doncaster, meeting the client’s expectations regarding time and reliability. Within just 14 hours of the request, the shipment was delivered, contributing to customer satisfaction and maintaining high standards of logistics service.

Key benefits of the OBC service include:

Speed: The shipment was delivered slightly over half a day from the initial contact with the company.

Reliability: The delivery process was free from delays and issues, ensuring the client’s confidence that their shipment would arrive on time and undamaged.

Customized Approach: Our company provided the client with a dedicated courier and an optimized delivery route tailored to specific needs.

OBC at Real Logistics

The OBC service guarantees fast and efficient parcel delivery, meeting even the most urgent and demanding logistical needs. With a flexible approach and professional handling, we ensure not only rapid transportation but also safety and control at every stage of delivery.

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